Login

Learner Services Centre

The Learner Services Centre (LSC) is always there to help and advise you throughout your study @ Asia e University (AeU). Our role is to be a one-stop centre in attending to enquiries and providing various support services to AeU learners.

OPERATION HOURS

Monday to Thursday : 8.30am-5.30pm
Friday : 8.30am to 5.15pm
Tel: 1-300-300-238 or +603-27850000

SERVICES

  • Academic advising.
  • Assisting with application and registration.
  • Verification and certification of documents.
  • Collection of hard copy assignments.
  • Collection of payment.

CLIENT CHARTER

Service Provided Timeline / Duration
Consultation for walk-in customers first come first serve basis
Consultation for in-coming calls within 3 rings
Registration for walk-in customers on the spot and first come first serve basis
Registration for online customers within 3 working days
Certification letter for EPF withdrawal from the 2nd account to finance your study. This applies for Malaysian students and Non-Malaysian students (expatriate) who became a member of EPF before 1 August 1998. within 3 working days
Perbadanan Tabung Pengajian Tinggi Nasional (PTPTN) loan within 2 weeks from the submission date
Application submission for the physical disability incentive to the Ministry of Higher Education, Malaysia (Malaysians only) within 3 working days
Response to enquiries (calls) will be resolved within 7 working days
Response to email enquiries within 2 working day