The Learner Services Centre (LSC) is always there to help and advise you throughout your study @ Asia e University (AeU). Our role is to be a one-stop centre in attending to enquiries and providing various support services to AeU learners.
OPERATION HOURS
Monday to Thursday : 8.30am-5.30pm
Friday : 8.30am to 5.15pm
Email: lsc@aeu.edu.my
Tel: 1-300-300-238 or +603-27850000
SERVICES
- Academic advising.
- Assisting with application and registration.
- Verification and certification of documents.
- Collection of hard copy assignments.
- Collection of payment.
CLIENT CHARTER
| Service Provided | Timeline / Duration |
| Consultation for walk-in customers | first come first serve basis |
| Consultation for in-coming calls | within 3 rings |
| Registration for walk-in customers | on the spot and first come first serve basis |
| Registration for online customers | within 3 working days |
| Certification letter for EPF withdrawal from the 2nd account to finance your study. This applies for Malaysian students and Non-Malaysian students (expatriate) who became a member of EPF before 1 August 1998. | within 3 working days |
| Perbadanan Tabung Pengajian Tinggi Nasional (PTPTN) loan | within 2 weeks from the submission date |
| Application submission for the physical disability incentive to the Ministry of Higher Education, Malaysia (Malaysians only) | within 3 working days |
| Response to enquiries (calls) | will be resolved within 7 working days |
| Response to email enquiries | within 1 working day |
