The Business Process Outsourcing modules are designed to help candidates become industry-ready by equipping them with relevant skill sets for the knowledge industry. The three pronged approach of this programme comprising of work culture, domain expertise and technical skills prepares the individuals for assuming roles of significance the Business process outsourcing sector.

Global Talent Track Pvt Ltd, India is the partner in providing the content and technology for the BPO module.

There are four verticals for specialisation in the BPO module:

• Contact Centre
• Sales & Marketing
• Financial Accounting
• Retail Banking

Each specialisation has an intensive 100 hours of training programme spread over 10 days with blended learning delivery model which comprises of a combination of face to face, E learning, workbooks and technology based platform for e- classroom training called as Webex.

The workbooks comprise of practical scenarios, case studies, role plays which help students to apply their knowledge. Webex provides them a direct link to the industry experts and their lectures.

Contact Centre

This covers the contact centre aspect of BPO industry which is the major part. It gives an exposure to the students to IT literacy, Service excellence and its tools like six sigma, Call handling skills, Contact centre technology and Customer Relationship management.

Sales & Marketing

This course covers, all aspects of Sales as well as Marketing i.e elements of marketing, marketing mix, consumer behaviour, product marketing strategies, sales process – prospecting, approach, product presentation, objection handling, negotiation, closing and after sales and market competition.

Retail Banking

This course covers all aspects of retail banking and its processes like Account opening, cash operations, clearing operations, remittance and other account related processes which gets outsourced from retail banks to BPOs.

Financial Accounting

This course covers all accounting concepts starting from dual aspect of accounting to balancing ledgers, trial balance, inventory accounting, cash flow management and generating financial statements.